Custom work, made right.
Effective July 23, 2026 · MVP launch draft
Before production
You may request cancellation and a full refund before background removal, retouching, rendering, or printing begins. Duplicate charges are refunded.
After production begins
Personalized digital files and prints are normally final once production begins because they cannot be resold. If SportsXsport made an error, delivered a damaged file, or produced a defective print, we will correct and re-deliver or reprint it at no charge. If we cannot correct the problem, we will refund the affected item.
Customer-provided issues
Low-resolution, blurry, cropped, or unauthorized source photos may be rejected before payment. If a customer overrides a visible warning or approves a proof with a known source limitation, that limitation alone is not a defect. SportsXsport will still try to provide a practical replacement workflow.
Tournament pickup
Inspect physical prints at pickup whenever possible. Report visible printer defects before leaving the event or through the contact page within seven days. Reprints enter the event queue according to printer availability.
Taxes and booking services
Refunded tax is handled with the related charge. Photography-session booking fees shown on the main SportsXsport services website may have separate cancellation terms and are not governed by this poster policy.